Terms and Conditions (as of 23rd June 2020)
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.
1. Payment
FULL payment to be made before fishes and/or items will be shipped.
Our choice of payment, for your convenience and security, is through Paypal.
For local customers, cash payment is acceptable only when purchasing additional items.
Otherwise, orders are to be made in FULL before arranging for collection.
Our choice of payment, for your convenience and security, is through Paypal.
For local customers, cash payment is acceptable only when purchasing additional items.
Otherwise, orders are to be made in FULL before arranging for collection.
2. Shipping
Depending on the size of the order, Nlesblu reserves the right to select the shipper who can best handle the order.
As shipment dates may vary from shippers, Nlesblu will decide which dates to send after the appropriate quarantine has been made.
This is done to ensure that fishes are in good condition before shipping. We hope to seek your understanding if there are slight delays in the ship dates due to this.
Currently, majority of our orders to the United States are handled by our California transhipper.
Other orders are shipped directly to the country of choice.
As shipment dates may vary from shippers, Nlesblu will decide which dates to send after the appropriate quarantine has been made.
This is done to ensure that fishes are in good condition before shipping. We hope to seek your understanding if there are slight delays in the ship dates due to this.
Currently, majority of our orders to the United States are handled by our California transhipper.
Other orders are shipped directly to the country of choice.
3. Dead on Arrival (DoA)
A picture of the dead fish is to be sent to us within TWO(2) hours of receipt. Failure to do so will result in all claims to be VOIDED.
A replacement will either be shipped, or credit will be provided to your next order.
A replacement will either be shipped, or credit will be provided to your next order.
4. Feedback
Any feedback (positive or negative) can be directed to our sales team at [email protected].
We appreciate all feedback and will take steps to improve if necessary.
We appreciate all feedback and will take steps to improve if necessary.
5. Data & Privacy
Personal information such as your email address, full name and address provided for purpose of shipping your order will be shared with the shipping company.
These information will not be shared with any other third party company.
These information will not be shared with any other third party company.
6. Amendment
Nlesblu may revise these terms and conditions from time-to-time.
Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.
Please check this page regularly to ensure you are familiar with the current version.
Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.
Please check this page regularly to ensure you are familiar with the current version.